Hi Marzin,
Thanks for your reply, and prompt action in resolving the issue. Now the purifier is working fine.
Thanks to Anu also for following up the issue till closure.
At this point I just had this thought: Why we need to escalate such issues to higher authorities always?
The customer care people here only should take care such issues, [which they failed to do ! even after me running around 20days or so :( ]
Anyway here by I am thanking everybody involved in resolving my issue..
:)
Thanks & Regards,
Prem Sagar Dash
govt jobs bank jobs railway jobs
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Rgds
Prem Dash
Thanks for your reply, and prompt action in resolving the issue. Now the purifier is working fine.
Thanks to Anu also for following up the issue till closure.
At this point I just had this thought: Why we need to escalate such issues to higher authorities always?
The customer care people here only should take care such issues, [which they failed to do ! even after me running around 20days or so :( ]
Anyway here by I am thanking everybody involved in resolving my issue..
:)
Thanks & Regards,
Prem Sagar Dash
govt jobs bank jobs railway jobs
On Wed, Nov 16, 2011 at 2:07 AM, Marzin R. Shroff <marzin@eurekaforbes.co.in> wrote:
entrance exam pharma jobs odisha yellowpageDear Mr Dash,At the outset, please accept our apologies for this situation. We at Eureka Forbes believe that "the Customer is always right". We will certainly look into it and ensure that incorrect behaviour is corrected.We are sorry for this situation and will ensure that your problem is rectified at the earliestBy a copy of this mail, I am requesting Ms Anu Kotian to look into your complaint and have it rectified at the earliestWe look forward to adding you to our list of satisfied customers very soonBest wishes,MarzinMarzin R Shroff – CEO, Direct Sales & Sr. Vice President, MarketingEureka Forbes LimitedB1/B2, 701, 7th Floor, Marathon Innova, Marathon NextGen,Off Ganpatrao Kadam Marg, Lower Parel,Mumbai 400 013 | Maharashtra | India |Please don't print this e-mail unless you really need toFrom: Aslam Karmali
Sent: Tuesday, November 15, 2011 11:41 PM
To: 'prem.dash@gmail.com'; customercare; Marzin R. Shroff
Cc: 'ceo@eurekaforbes.com'; 'karnataka@eurekaforbes.com'; 'india@eurekaforbes.com'; Ranjan Ganguly
Subject: Re: Bad Language By Your Dealer Mr.Shyam of Value Point Service (KR Puram - Bangalore) To My Wife
Dear Marzin
Request your intervention
Regds
Aslam
From: Prem S Dash [mailto:prem.dash@gmail.com]
Sent: Tuesday, November 15, 2011 08:57 PM
To: customercare
Cc: Aslam Karmali; ceo@eurekaforbes.com <ceo@eurekaforbes.com>; karnataka@eurekaforbes.com <karnataka@eurekaforbes.com>; india@eurekaforbes.com <india@eurekaforbes.com>
Subject: Re: Bad Language By Your Dealer Mr.Shyam of Value Point Service (KR Puram - Bangalore) To My WifeDear Eureka Forbes,
Its already 10 days over. Am I being heard or not ??????
I have created a blog for you guys and all people out there: http://aquaguard-eurekaforbes.blogspot.com/ with my experience with aquaguard.
I know this might not matter to you. But atleast the new people interested in buying Water Purifier, should look forward to companies other than eureka forbes. Because your service sucks. And more over the customer care doesn't even respond.
Thanks for your time,
PremOn Sat, Nov 5, 2011 at 1:53 PM, Prem S Dash <prem.dash@gmail.com> wrote:Hi Eureka Forbes,
I am a customer using your water purifier products.
I have an Aquaguard, which I am using from longtime. Recently I shifted my house to Ramamurthy Nagar, Bangalore. At first I had raised a WEB Request for Re-Installation of the AQUAGUARD at my new house. [Req No - 3851df46d799]. Nobody attended to the request.
So I called up the customer care on 24th October 2011. Again I raised a ticket for re-installation [Ticket No - 85758494].
After a long wait of 7 Days, One Person named Mr.Upendra(8722138999) comes from VALUE POINT SERIVCE(080-25619399) (as it was told by your customer care). He tries to install the aquaguard, but couldn't. In the mean time he breaks the Aquaguard tray. then tells he can't complete the work and lefts (but charges us Rs.375/ for his visit!!!) he told one more person will visit to complete the work.
another 3-4 days goes like that. Then one Mr.Bhaskar(8722140999) came. he sees the broken piece, and tells us his Manager Mr.Shyam(8722138999) wants to see it. Then he lefts. Nextday he comes and installs the aquaguard. When we asked about the broken piece, he tells Mr. Upendra & Mr.Shyam (manager) will look into this.
Now today when my wife called up Mr.Shyam (Manager with your dealer) and inquires about the broken piece of the aquaguard, first he blames my WIFE for it. And when my wife tells "In that case Call Mr.Upendra so that the issue can be solved front-to-front, He scolds my wife, telling her
"You people are stupid!!! you guys go and do what ever you want!, I WILL NOT SEND ANYBODY to attend to your complaint. I am least bothered about the service."
Now we never expected this kind of service from a company like EUREKA FORBES. Why do you have such irresponsible people, who neither can work properly, nor they have respect for customers, (specially to ladies)
Please look into this. And let us know about a solution to this issue.
---
Rgds
Prem Sagar Dash
Bangalore
9980009211
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Rgds
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Rgds
Prem Dash
